By defining environmental citizenship as responsible consumption, sustainability advocates downplay the need for mass action to catalyze structural change.
Hannah Jane Walker argues that sensitivity is overlooked, dismissed and under-utilised, and she argues that our society would be much better off if we embraced it instead.
Firstly, the research and tools it uses to be human-centered are anthropology, psychology and neuroscience. Service Design is at the nexus of 3 sciences that have serious historic problems and it seems to have no real controls in position to prevent those problems flowing into the future processes. Secondly, Service Design has been rapidly assimilated into government. The use of Service Design in digital design of existing and new governement processes and products is simply assumed now. The entwining of anthropology with imperialism shows that this may not be a good thing. Goverment is often about power and privilege in allocating resources to those without either: powerful people commanding, privileged people seeking gain, powerless and unprivileged people requiring compliance.
“We talk about hydration all the time,” said Chuck Hughes, a forklift operator at Interstate Mechanical, as he stood in the parking lot of a McCarthy Building Companies construction site in Tempe one morning. Just across the lot was a cooling station — a blue tent — and two huge fans blowing cool air through a covered lunch area. On floors where the outer walls and windows were up and the heat was intense, even in the early morning, there were fans and water jugs everywhere. “The heat illnesses, we really have to train our guys on. They don’t recognize it right away,” said Kevin Maitland, vice president for safety at McCarthy. “We want to make sure that our workers, that the whole team, understands what those symptoms are.” Mr. Maitland noted that heat impacts are cumulative, long-term, and of growing concern to many people in the construction industry. “The next time you have a heat stress, it is amplified,” he said. “Heat illness follows you for your career.”